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Add a Trusted friend in ESET Mobile Security for Android

Issue

  • You have already installed ESET Mobile Security for Android and need to add a Trusted friend

Add a Trusted Friend to reset a lost or forgotten password

To reset a forgotten user-defined password, you must have at least one phone number in your Trusted friends list. If you have not added a phone number to your Trusted friends list, you will be unable to reset your password by this option.

Click here to reset your security password

 

Details

Add Trusted friends to help you protect your phone in case it is lost or stolen. Phone numbers in your Trusted friends list will receive an alert SMS after an untrusted SIM card is inserted into the device. Additionally, you can use a Trusted friend to remotely reset your user-defined password if it is lost or forgotten.

Solution

Device must have SIM Card

If your device does not have a SIM card, SIM Guard menu will not be available and you will not be able to add a Trusted friend.

  1. Open ESET Mobile Security for Android. How do I open my ESET product?
     
  2. Tap Anti-TheftSim Guard and select Trusted friends.

Figure 1-1
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  1. Tap the + icon to add a new trusted friend. Enter your Friend's Name and Phone Number in the appropriate fields. To add more than one number, click the + icon next to the Phone Number field. Once you have finished adding Trusted Friends tap Save.

Figure 1-2
Click the image to view larger in new window

 

Reset your user-defined password

If you forget your Security Password, you can use your Trusted friend's phone to send an sms to your phone that will allow you to reset your Security password.