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How do I locate my ESET Username in the program settings to contact Customer Care?


  • Locate your ESET Username in the program settings of your product in order to request assistance from ESET Customer Care


License Key or Username & Password issues?

Visit the following ESET Knowledgebase articles for help with other issues related to your Username and Password:

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
  2. Press Ctrl + U on your keyboard to open the details window.

    Figure 1-1

Version 9 and later:

  1. In the Details for Customer Care window, click Copy.

Figure 1-2

  1. Close the Details for Customer Care window and return to the main program window. You can now paste (Ctrl V on your keyboard) your license and product details into a Customer Care Support Request Form.

​Version 8 and earlier:

  1. In the License details window, highlight your Username, right-click it and then select Copy from the context menu.

    Figure 1-3
    Click the image to view larger in new window

  1. Close the License details window and return to the main program window. Your Username can now be pasted (Ctrl + V on your keyboard) into a Customer Care Support Request Form.