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Uninstall or reinstall my ESET home product

Issue

  • Uninstall and reinstall your ESET product to resolve an issue you are experiencing
  • Upgrade ESET product to the latest version

Solution

To view instructions for an operating system other than Windows, choose the appropriate operating system below:

Mac Users |  Linux Users |  Android Users

 

I. Download the latest version of your ESET home product

  1. Choose the appropriate download link from the table below:
Product Name North America Rest of the World
ESET NOD32 Antivirus Download Download
ESET Internet Security Available 10/2016 Download
ESET Smart Security Download Download
ESET Smart Security Premium Available 10/2016 Download
  1. When prompted, click Save and save the file to your Desktop.

 

II. Uninstall your existing ESET product

  1. Click Start → All Programs → ESET → Uninstall.

  2. After completing uninstallation, restart your computer. 

 

III. Reinstall

  1. Navigate to the saved installation file on your Desktop from section I, step 2. Double-click the file to open ESET Live Installer.
     
  2. Follow the on-screen instructions to install and activate your ESET product. For illustrated instructions on product installation and activation, visit the appropriate page for your product below:

 

IV. Troubleshooting

  1. If installation is unsuccessful after performing the steps in parts I - III, run the ESET Uninstaller tool and then attempt to install again.
     
  2. If you are still unable to install your ESET product, contact ESET Customer Care.