Base de conocimiento ESET

Uninstallers (removal tools) for common Mac antivirus software

KB Solution ID: KB2549|Last Revised: June 17, 2015

Are you a Windows user?

Running two antivirus products on the same computer can degrade performance and cause system instability. It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET security product.

  1. Click the link associated with the antivirus software currently installed on your system and follow the prompts or instructions on the website.
     
  2. After uninstallation is complete, you will need to restart your computer. You may then proceed with installing your ESET product.
     

BitDefender:
http://kb.bitdefender.com/KB661-en--Removing-BitDefender-Antivirus-for-Mac.html

ClamXav:
http://www.clamxav.com/clamavEngineREMOVER.zip

ESET Cyber Security:
kb.eset.com/kb3239

Intego:
https://support.intego.com/entries/24937247-How-to-Uninstall-Intego-2013-Products

McAfee:
http://kb.eset.com/Platform/Publishing/images/Authoring/Image Files/ESET/KB%20Team%20Only/SOLN2494/VirusScan%20Uninstall.command
(for version 9 and earlier)

Norton (Symantec):
http://www.symantec.com/business/support/index?page=content&id=TECH103489&locale=en_US

PC Tools:
http://www.pctools.com/spyware-doctor/manageplugin/

Trend Micro:
http://esupport.trendmicro.com/Pages/How-to-uninstall-Trend-Micro-Smart-Surfing-for-Mac.aspx

 

If you are still unable to resolve your issue, please contact ESET Customer Care.

*ESET does not take responsibility for any damages or loss of data caused by or during the uninstallation of any antivirus software.

 

Rate this article:
We cannot respond to feedback from this form. Requests for assistance should be submitted through your normal support channel.