Base de conocimiento ESET

The error message "Error communicating with kernel" appears


  • You receive the error message "Error communicating with kernel"
  • You have recently upgraded to Microsoft Windows 10 with ESET installed and are receiving this error


First try to open your ESET product manually to resolve this issue.

Open your ESET product manually by clicking Start All programs ESET and then clicking your product. If you are still unable to open your ESET product, or you continue to receive the error message, proceed to the solutions detailed below.

I. Make sure the ESET Service is running

  1. Press the Windows key  + R, type services.msc into the blank field and click OK. The Services window will be displayed.
  2. Right-click the ESET Service (ekrn.exe) and select Properties from the context menu.
  3. Verify that the Startup type is set to Automatic and that the Service Status reads Started then click ApplyOK.

    If you do not see Started next to Service Status

    If you do not see Started next to Service Status, click Start. After the ESET service initializes, click OK.

    Figure 1-1
  4. Restart your computer. If the issue is not resolved, continue to solution II below.

II. Uninstall and reinstall your ESET product using the ESET Uninstaller tool

  1. Use the ESET Uninstaller tool to perform a manual uninstallation.
  2. Reinstall your ESET product. Click the appropriate link below for step-by-step instructions:

If you are still unable to resolve your issue, please contact ESET Customer Care.

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