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How do I locate my ESET Username in the program settings to contact Customer Care? (4.x)


  • ESET Customer Care has directed you to this article to help you locate your Username and/or Password in ESET Smart Security or ESET NOD32 Antivirus

I forgot my Username/Password


Video tutorial

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
  2. From the main menu, click Update and then click Username and Password Setup... The License details window will appear.

Figure 1-1
Click the image to view larger in new window

  1. To copy the Username to your clipboard, highlight the Username field with your mouse, right-click and select Copy from the context menu.
  2. Click Cancel to return to the main program window. Your username can now be pasted (CTRL + V) into a Customer Care Support Request Form.